Director of Impact, Health Research & Evaluation


Noora Health

Who we’re looking for
Noora Health is searching for its next Director of Research and Evaluation, to be based in Bangalore, India. This person will lead Noora’s efforts to evaluate its programs which train patients and family members on health skills so that they can ensure faster and healthier recovery of the patient. She/He will use a lean monitoring and evaluation system that tracks the patients’ health after hospital discharge, deploy innovative technologies and apply evaluation methods to deliver insights that help strengthen and scale the program. In addition, she/he will craft research strategy in partnership with reputed health institutions to advance the global learning agenda on improving health systems. You’ll have direct hard-line phone connection to the CEO and other leadership team members and you’ll work in a garden-office filled with idealistic humans banded together to change healthcare for good. You’ll help us enact fast and rigorous evaluations so we can continue to be – as Fast Company labeled us – among the most innovative companies in the world. A right fit for this role would be someone who can think critically about how to effectively evaluate the program and is passionate about redefining the paradigm of healthcare to empower patients and families in the care of their loved ones.

About Noora Health
Noora Health is an award-winning, U.S. based healthcare non-profit that is pioneering a new paradigm of healthcare in India. Noora Health developed the Care Companion Program (CCP), an in-hospital program that repositions the family member as a critical component of providing care to the patient. Fast Company recognized us as among the 10 most innovative companies in India in 2016 and 2017 (45th worldwide) and we’ve also been recognized or supported by Forbes, TedMED, World Health Organization, New York Times and others. The program was developed by innovators from Stanford University and since its launch in 2013, has reached over 100,000 families through 22+ hospital partners in India. The CCP program is entering a new and very exciting phase of national-level expansion in partnership with several Indian state governments, and we project to reach over 1 million people by the end of 2018. Preliminary evaluations of the program find that medical complications post-discharge are reduced by 70%. This first phase of our scale-up is a significant opportunity to evaluate the impact of CCP model in a breadth of contexts so that we can ensure that only the most highly impactful, life-saving, cost-effective version of this program is what is ultimately scaled up nationally. We’re looking for someone who can help maximize learning potential of this scale-up.

—- Job Description —-

Role description
You will lead the efforts to rapidly evaluate and improve the impact of Noora’s work – making sure that we are optimizing our life-saving and improving abilities, while remaining cost effective
You will set strategy and deliver upon building a rigorous evidence base for the effectiveness of Noora Health’s family health skills training programs.
You will be part of the leadership team, reporting directly to the CEO and working along with Chief Design, Chief Strategy, and Chief Medical Officers.
You will lead the Impact Team that is comprised of the Implementation Research Manager, Implementation Research Fellow, an Outcomes Surveillance Manager and 20+ field investigators.

Location: Bangalore, India

Responsibilities
Oversee impact evaluation: Decide what questions to investigate and personally come up with answers or oversee the delegation of this research to others
– Vision evaluations that can not only deliver decision-focused insights in implementation-based timelines, but also advance the global learning agenda
– Main point of contact for shaping external evaluations aligned with impact metrics and methods of data collection
– Oversee cost-effectiveness analysis of program and holding the organization accountable to important metrics like cost per life saved
Deploy lean M&E systems: Oversee deployment of nationwide monitoring system assessing implementation quality across Noora’s partner health systems.
– Research best systems and practices for improving current monitoring system
– Ensure that overall monitoring strategy is in line with organizational mission & vision
– Drive experimentation in data collection through new methodologies and tools
Craft research strategy: Craft a research strategy that fits into the overall strategy for the organisation and build a rigorous evidence base for effectiveness of family training programs.
Impact Communication: Help translate findings into practical communications products — like presentations, talks, research papers and white papers– for variety of audiences within Noora (i.e. leadership, board members to general team) and outside of Noora (i.e. partner organizations), general public.
Advise & collaborate on product and service testing: Team with the product design and operations teams to advise design and evaluate iterations of the program and service.
– Embed creative methods for impact measurement into the solutions they’re delivering to our partners at the prototype, pilot, and implementation stage
– Craft measurement frameworks that can be used for impact evaluations of our programs and facilitate product development.
– Help translate findings into practical communications products — like presentations, talks, research papers and white papers– for variety of audiences within Noora (i.e. leadership, board members to general team) and outside of Noora (i.e. partner organizations)

Why work at Noora?
Make the world a better place: Every member of Noora team contributes to averting approximately 100 medical complications monthly through training families on post-discharge care. Be the core of a team driving towards improving and saving the most lives possible.
Be at the forefront of redesigning healthcare delivery: Noora has been selected as the implementation partner by two states to redesign family training and engagement across their major public hospitals. We have the platform for impact.
Join a diverse, energetic team of individuals: The founding team came from the Design School at Stanford; our chief officers have experience scaling organizations like FlipKart or telemedicine in India, and managers and designers come from medical, public health and design backgrounds.
Improve healthcare and health through evidence: We ran a pilot evaluation of our first implementations before deciding to scale and we have continued to make major investments in determining the effectiveness of our programs and their impact, including partnerships with teams like IDInsight and the GHSM at Harvard.
Be part of a rapidly scaling organisation: We anticipate to quadruple the number of people trained to one million people by 2019, and reach families in over 80% of district hospitals in three states across India.

Who is suited to this role?

The Director of Research and Evaluation has deep knowledge and experience in impact measurement and evaluation, specific to the health sector or social sector in development settings, and possesses experience in utilizing a broad range of both quantitative and qualitative tools and methods for analysis.
You can utilize “right-fit” methods for a broad range of quantitative and qualitative approaches. You can think both fast and slow, having both the ability to rapidly evaluate A/B testing of the product and the ability to set us up for large scale impact evaluation.
You have the ability to to communicate a rigorous, yet compelling story about impact
You are comfortable designing both decision-focused and knowledge-focused evaluations and can decide which evaluations are appropriate at what time
You have a zeal for design thinking and utilize multiple practices and mindsets of human-centered design, such as prototyping solutions and embracing ambiguity.
You have worked with international funding organizations and are comfortable speaking their language.
Having an effective altruist mindset: altruism and focus on effectiveness

Examples of experience that would be useful are:
More than 5 years working experience (years spent in PhD can be counted towards this)
Monitoring and impact evaluation experience in the health, charitable or business sector
Experience in quantitative & statistical analysis and research methods
Science communication experience (e.g. science blogging, scientific publications, giving talks)
Experience working on open-source projects

However we’d be interested in anyone who can demonstrate skills. Please cite PCDNetwork as the source of the posting in your application.

To apply, please email sehj@noorahealth.org by February 4, 2018

This material is cross-posted from the Peace and Collaborative Development Network, http://internationalpeaceandconflict.org and appears to be an interesting opportunity for the Humphrey community.   This is meant for information sharing purposes only. 
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