Design, Monitoring and Evaluation Specialist, Greece, Mercy Corps

Design, Monitoring and Evaluation Specialist, Greece
Tracking Code220249-927
Job Description


Mercy Corps has established a response to refugees entering Europe, specifically in Greece. Programs include support to and coordination of an inter-agency pooled fund to provide transport of arrivals from coastal areas to registration sites, support to the Municipal Waste Authorities and private companies for rubbish removal from the shores and port, NFIs (hygiene items), provision of food via delivery an sit-down restaurants in 3 islands, to date over 250,000 meals. We also run a CTP utilizing prepaid debit cards, manage an interagency information website and support development of key messaging and information banners and leaflets. We operate a shelter for vulnerable persons and finally we support interagency and governmental coordination and chair clusters.


The DM&E Specialist is a key position in the Mercy Corps Greece program, responsible for cross-cutting emergency response information management, sound design of and overseeing monitoring and evaluation, and ensuring that information collected is reflected upon, used to improve ongoing response efforts, and is incorporated into consistently high quality reports. The individual holding this position will be responsible for developing (in coordination with program staff), coordinating, maintaining and constantly improving M&E systems for each response initiative that also feed back into a response-wide M&E system, as well as training program and M&E staff on the entirety of the system. In addition, the position holder is responsible for supporting the program teams in ensuring that the reports generated by each program are timely and of a high quality. The DM&E Specialist must also ensure that systems and people are in place to ensure proper management of these functions and responsibilities. S/he will work closely with all Program Managers, Heads of Office, national staff and partners involved in emergency program implementation in order to ensure a coherent and comprehensive program is designed and implemented, lessons are learned and experiences shared across the various sectors and program teams.


Strategy and Design

Coordinate with response program staff and other relevant Mercy Corps stakeholders on project design, including gathering information for concepts and proposals and assisting in the design of assessments and logframes, in pursuit of high impact and cost effective program strategies and activities;
Provide leadership in developing a response-wide M&E and learning strategy, with standard approaches and shared practices and systems;
Set direction by prioritizing and organizing actions and resources to achieve objectives and contribute to response-wide strategy development.

Technical Assistance and M&E Systems Development

Work with Program Managers and Emergency Response Team Leader in developing individual program level M&E systems that inform and improve each program and link to the broader response-wide strategy;
Assist in M&E staff recruitment and onboarding, orienting and advising M&E colleagues and PMs as appropriate;
Ensure the development of appropriate monitoring, tracking and reporting systems, tools and templates that enhance monitoring of program outputs and quality, generate quality evidence on program impact and promote and ensure use of data for decision-making processes;
Coordinate with program and M&E staff to establish and maintain effective data reporting, monitoring and evaluation systems for both internal and external use for timely and smooth monitoring of program progress and impact and make program adjustments accordingly, as well as reporting requirements;
Coordinate with program and M&E staff to ensure timely collection, cleaning and reporting of emergency response data/information into the UN system, and others as needed;
Continue to develop and improve systems that strengthen Mercy Corps’ ability to analyze, improve, and represent impact internally and externally and most of all to communities themselves;
Support the design and ensure the quality of program evaluation, whether conducted in-house or outsourced, including tool development, field logistics, data analysis, and report writing, in partnership with program teams and Mercy Corps’ HQ-based Technical Support Unit (TSU).


Build the capacity of all relevant team members to develop and maintain an excellent M&E system, including the periodic reflection and analysis of program monitoring data;
Support and inculcate a culture of learning across programs through consistent sharing of M&E processes and systems;
Work with the Team Leader to strengthen linkages with other actors to enhance organizational learning which directly impacts staff performance and productivity.


Ensure that communities are informed about our programs and what we do, are aware of their entitlements, are comfortable to give feedback and that feedback is used to improve the quality of our programs;
Ensure integration of M&E and accountability systems that are compliant with HAP international benchmarks, SPHERE and other relevant standards.

Grants and Reports Management

Build the capacity of field staff on how to capture and organize information for accurate documentation and reporting;
Develop program reporting templates that facilitate the acquisition and aggregation of information in programs and assist the program implementation team in timely and accurate reporting to donors;
Coordinate with a variety of teams, HQ, Finance, and Program Directors to ensure that reports are timely, high quality, and responsive to donors. The focus of this function will be team capacity building through coaching in report writing and quality control of final written products.

Internal and External Coordination

Represent Mercy Corps in meetings and discussions on M&E issues with Mercy Corps’ implementing partners and donors.
Strengthen linkages with internal resources, including Mercy Corps’ HQ-based MEL Team and Technical Support Unit (TSU), and the LMS, Digital Library, Hub, and Connect, to enhance organizational learning where relevant to M&E.
Provide support to and coordinate between all offices and programs in all aspects of M&E and information management in country.
Participate in M&E-related working groups and maintain close working relationships with MEL counterparts in other relevant international NGOs, and local NGOs and associations in Greece.
Establish cordial, professional relations with MC staff, community leaders, government officials, local NGOs and beneficiaries, ensuring Mercy Corps’ ability to work with transparency, accountability and good will.

Information Management

Develop a coordinated data management system/structure to facilitate timely information updates, data quality assurance, sharing of information and learning, etc.;
Ensure ICT4M&E is strategically and appropriately coordinated and advanced in each program, including the use of digital data collection and GIS-mapping using mobile devices and on-line data management platforms.
Work with IT professionals to develop and implement plans for further integration of information management systems and learning platforms within Mercy Corps and across partner agencies;
Manage the institutional knowledge within the individual response programs and contribute to wider knowledge management across the earthquake response.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.




WORKS DIRECTLY WITH: Response Program, Finance and Operations teams, HQ MEL Team, TSU. Works closely with all PMs, sector specialists, and communications.


MA/S or equivalent in social science, management, international development preferred.
3-5 years of experience in program development, M&E and reporting.
Emergency response programming experience preferred.
Extensive training skills and experience building national staff capacity.
Experience working with a variety of donors.
Advanced computer skills and significant experience developing data management strategies and systems, particularly web-based applications and databases; mobile data collection experience preferred.
Experience with qualitative and quantitative data collection and analysis methodologies required.
Team player who takes initiative and is a problem-solver.
Effective verbal and written communication, multi-tasking and organizational skill.
Prior experience living overseas and ability to work in a fluid security environment.
Fluency in written and spoken English required.
European work authorization preferred.

The successful candidate will have an ability to interact effectively with international and national personnel both in a technical advisory and training capacity and will also have an ability to support programmatic objectives with timely and meaningful information. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is essential, as is an impeccable, professional standard of M&E and reporting and a willingness and ability to ensure compliance with Mercy Corps and donor policies and procedures. The DM&E Specialist must be willing to travel regularly to Mercy Corps field offices and project sites. The Refugee Response program has a growing portfolio in a fluid safety/security environment. The DM&E Specialist must therefore demonstrate a high degree of flexibility and a willingness to perform a wide range of tasks.


The position is based in Athens, Greece. The location is unaccompanied and under review. Housing will either be individual or group depending on what’s available, with unlimited freedom of movement beyond the house/office. Staff will have widely available access to services, including medical, electricity, and water. This position requires up to 40% travel in Greece as needed.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all in-country venues.Job LocationAthens, , GreecePosition TypeFull-Time/Regular

This material is cross-posted from the Peace and Collaborative Development Network, and appears to be an interesting opportunity for the Humphrey community.   This is meant for information sharing purposes only. 
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