Mercy Corps position in Amman, Jordan

In Jordan, Mercy Corps has been working hand-in-hand with local communities and partners since 2002. This work aims to increase the capacity of Jordan’s civil society to promote inclusive social development, sustainably manage scarce natural resources, and respond to humanitarian need. The comprehensive Jordan portfolio works mostly with Syrian refugees and vulnerable Jordanians with focus on the following sectors: economic opportunity; social stability; youth programming; water and energy supply and demand management; conflict mitigation; child protection, and humanitarian assistance. Mercy Corps has been involved in responding to the Syrian refugee crisis in Jordan since 2012.

Through its social stability programming, Mercy Corps portfolio of work under this pillar aims to enhance social cohesion, peaceful coexistence and reduce conflict in communities with gender sensitivity to contribute to Jordan’s social stability. Mercy Corps Jordan’s current programming achieves this objective by focusing on addressing root causes of conflict, strengthening the connection between individuals and their communities, creating and building relationships and acceptance across different groups, and promulgating dispute resolution tools. Key to the success of the social stability strategy is engaging local community actors, including government and community leaders, and youth, with attention to inclusion of all sectors of society. Finally, the strategy also works to address tension between host and refugee communities and promote peaceful existence between different groups.
The Director of Social Stability supervises program managers and teams working under Mercy Corps Jordan’s Social Stability strategic pillar and works closely with the Director of Programs to ensure effective coordination and implementation, monitoring and evaluation, and quality assurance of the sector pillar portfolio. The Director ensures leveraging and alignment with other conflict mitigation and social cohesion programs in the region and works with Mercy Corps’ regional and global technical support teams. S/he is responsible for contributing to program design and development; technical support to interventions; measurement, research and documentation; representation and partnership development, proposal and resource development; and training, mentoring and organizational learning for social stability-oriented program staff nationally. The Director of Social Stability provides overall technical support to the design and implementation of Mercy Corps programs focused on conflict mitigation, social cohesion or preventing violent extremism, ensures coordination across sectors and supports the development of a strong and sustainable social stability portfolio in Jordan. S/he is a strong writer and producer of professional documents, experienced in developing international relief and development proposals, and comfortable working with groups and delivering public presentations.


Strategy and Vision
• Develop strategies for conflict mitigation, social cohesion and stability programs in Jordan and contributing to regional strategy development, integrating global and regional best practices and building off the existing portfolio of programs in country;
• Coordinate across sectors to ensure an integrated approach to portfolio development leveraging existing expertise and partnerships;
• Lead in designing, managing and implementing research initiatives into root causes and effects of conflict;
• Contribute to Mercy Corps’ research agenda, working with key technical staff and program staff to integrate and advance research and learning;
• Assist in prioritizing and organizing actions and resources to achieve these objectives and contribute to country- and region-wide strategy development.

Program Development
• Develop and expand Mercy Corps Jordan’s social stability portfolio through innovative program development and quality technical leadership;
• Work closely with Mercy Corps technical and program teams to pre-position the agency for additional opportunities to develop a robust portfolio of social stability work;
• Supports assessments and program design for new opportunities that build off existing Mercy Corps programs;
• Coordinate, support or develop high quality proposals related to social stability programming that are submitted in a timely manner;
• Liaise with consultants and other external resources to support the development of high quality proposals

Program Management
• Supervise the Project Managers in the development and execution of program activities, monitoring and evaluation and reporting requirements;
• Ensure all programs are in line with Mercy Corps’ internal rules and regulations as well as compliant with donor regulations and Jordanian law;
• Support program staff in understanding best practices and foundational tools for designing and implementing quality conflict mitigation, social cohesion and stability programming and incorporating them throughout projects;
• Support program staff and consultants in delivering, evaluating and following up on training modules in accordance with the Social stability program objectives;
• With the support of in-country and global M&E staff, train program staff on monitoring and evaluation tools for social stability programs, including M&E plans, baseline and end of program surveys, and other tools.

Training and Capacity Building
• Develop a strong and sustainable social stability program team across the country able to respond effectively and efficiently to address the drivers of conflict and promote social cohesion in Jordan.
• Provide technical assistance to conflict/social cohesion program activities in cooperation with key project stakeholders, including Mercy Corps staff, local non-governmental organizations, local government officials, community-based organizations, other international agencies, and key donors;
• Increase staff capacity by designing, leading and coordinating technical training sessions on social stability programming for Mercy Corps staff and local partners and providing ongoing coaching and mentoring;
• Advise other program teams in conflict sensitive project implementation;
• Promote active learning and adaptive management, including within agency-level social stability development networks and working groups, through documentation and knowledge sharing around best practices and lessons learned.

• Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders;
• Maintain good working relationships with donors, the host country government and local leaders, partner agencies, and other key stakeholders;
• Represent Mercy Corps Jordan social stability programming with donors and peer agencies;
• Participate and present at conferences, working groups or other forums as prioritized by team.

Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve – we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

SUPERVISORY RESPONSIBILITY: Project Managers under the Social Stability strategic pillar
REPORTS DIRECTLY TO: Director of Programs
WORKS DIRECTLY WITH: Other sector Project Managers/Directors, Senior M&E staff, Communications Advisor, Finance, Administration and Operations teams, Regional and HQ technical support units

• Bachelor degree or equivalent in international development, conflict mitigation, social sciences, international relations or other relevant field. Masters preferred.
• 7 -10 years relevant professional experience with programming in conflict management, social stability or peacebuilding preferably in insecure or transitional environments and with refugee populations.
• Previous experience of working in insecure environments.
• Experience in interest-based negotiation, consensus building, and understanding of grievances and the drivers of conflict.
• Experience with programs that aim to prevent violent extremism preferred.
• Experience in conflict sensitivity and Do No Harm.
• Awareness of the sensitivities of working in the Middle East and the ability to ensure that the programs respect international agreements.
• Experience in implementing quantitative and qualitative research initiatives, including Theory of Change testing and impact evaluations.
• Experience and proven flexibility in advising program teams in adjusting activities based on changing political circumstances and in response to needs articulated by local partners and program stakeholders.
• Strong writing, research, training and M&E skills for social-stability related programming are required.
• Experience coordinating, leading and writing proposals is required.
• Experience managing national and international staff.
• Arabic language skills strongly preferred.
• Must be able to work independently while being a strong team player.

The successful candidate will have the ability to multi-task, set priorities, and work under tight deadlines within a complex team. S/he will demonstrate strong interpersonal and cross-cultural communication skills and be committed to the values and mission of Mercy Corps. S/he will take initiative and contribute to team efforts, as well as demonstrate an ability to communicate, assume leadership, and make solid decisions while working remotely from country leadership.

The position is based in Amman, Jordan and is an accompanied position. It requires some travel to field locations as needed. Amman is a modern city with a nice climate, access to excellent schools and diverse entertainment options. In general the security environment is calm and good medical services accessible.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

This material is cross-posted from the Peace and Collaborative Development Network, and appears to be an interesting opportunity for the Humphrey community.   This is meant for information sharing purposes only. 
© 2015 Regents of the University of Minnesota. All rights reserved. The University of Minnesota is an equal opportunity educator and employer. Privacy Statement